Effective from 13th June 2022 until 1st April 2024

This policy is no longer active. It was replaced with an updated policy from 1st April 2024

Our contact details

Name: Charizone Ltd (Company number 13788801)
Address: 128 City Road, London, England, EC1V 2NX
Website: charizone.co.uk
E-mail: info@charizone.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To access and use our services, for example by logging in to our systems
• To keep in touch with you about the services we offer

We also receive personal information indirectly, from the following sources in the following scenarios:

• In some cases we may use personal information through the course of our work, for example lists of trustees found in charity reports.

We use the information that you have given us in order to provide you with our services or to send you information about the services we provide.

We do not share this information with any third parties, although we may use third party providers such as newsletter providers to store this information.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• (a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@charizone.co.uk
• (b) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep your contact details for up to two years after your last contact with us. We will then dispose your information by deleting the details from our servers and any third party services. We may need to keep some information for auditing purposes.

How we use cookies

"Cookies" are pieces of data created by web sites that store information in your web browser.

The only cookies we use are those that support the essential functions of our site and our tools, such as allowing users to log in.

To get critical information about the behavior of our visitors, we use Simple Analytics. This analytics software gives us insight about our visitors only in general, but not about individuals per say, as it does not track visitors and does not store any personal identifiable information.

Because Simple Analytics does not use cookies or similar technology to identify or track you, there is no reason to request your consent. Go to their documentation to find out what Simple Analytics collects (and most importantly what they don't).

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@charizone.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@charizone.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: ico.org.uk